Conclusion

           After the team’s analysis of the BMW of Roxbury, the way that the Reynolds and Reynolds system is used to help the business, and speaking with the manager, our team has determined several ways that we could go about implementing changes for the better.  We noticed several of the flaws immediately, with how old and antiquated the computers and mainframe that the dealership was using. This was hampering the dealership right out of the gate, since the computers were so old that they only had a keyboard entry interface.  So one of the major things that we decided needed to be done is an upgrade of the computers at the dealership.  The dealership is not taking full advantage of the Reynolds & Reynolds system that they have because of the old, outdated computers that they have.  The dealership could be making a more full use of the program if they were to upgrade their systems.   

        We found it inefficient to have an offsite mainframe; especially one that was built in the 1990’s and was constantly crashing, so the recommendation we had for that problem was to purchase a new mainframe, and to outsource this so they don't have to deal with fixing it themselves. The mainframe crashing is particularly detrimental because it effectively shuts down all operations at the dealership when it is offline.  So having an upgraded mainframe would bring the system down far less, and if there were any problems to occur, having it onsite could make any potential problem far easier to deal with.  There were physical security problems with the employees leaving personalized access codes around, which could result in anyone gaining access to the IS.